Getting help
Check the guide and current context
- Open the guide for the feature you are using.
- Find the affected record and note any displayed error or status message.
- Find the feature in the Asset Intelligence guide or Superviso guide. Compare the steps and Expected outcome with what you see.
- For monitoring results, check the observation time and collection coverage before treating missing or stale evidence as the current state. See Understand the evidence.
If you cannot sign in or an action is missing
Ask your organization’s administrator to check your account, membership, role, assignments, and permitted sign-in method. Use Asset Intelligence navigation and access or Superviso sign-in guidance for the relevant application.
Use Forgot your password? on the sign-in page for password recovery. If your organization requires SSO, follow its sign-in provider and contact its support team when access fails. A missing page or action can reflect permissions, an organization setting, or a plan limit rather than a product fault.
Contact Kantoku
Use the Contact page for product questions, unexpected behavior, or help interpreting a guide. Include:
- The product and affected page or record reference.
- The organization or workspace involved, shared only through the intended support channel.
- What you were trying to do, the steps you followed, and what you expected to happen.
- What happened instead, including the exact error text when available.
- The time and timezone, plus browser and device information when relevant.
- A screenshot without sensitive information.
Security concerns or unexpected collection traffic
For unfamiliar account activity, contact your organization’s administrator and review the available session and sign-in history described in General security guidance.
If you are investigating traffic that appears to come from Kantoku, use Asset Intelligence traffic transparency to check the collector user agent, current public source-IP API, and unexpected-traffic reporting instructions.
Plan and capability questions
The pricing page links to current product plans and allowances. Your organization’s administrator can confirm its subscription and settings. Contact Kantoku when you need help determining which plan fits the intended workflow.
Expected outcome
You have either resolved the issue or sent the details your administrator or Kantoku needs to investigate.