Policy templates/Resilience & Incident Response/Version 1.0

Incident Management Policy Template

Get the complete template Sign in

Summary

Defines how incidents affecting systems, services, confidentiality, integrity, or availability are identified, reported, triaged, escalated, contained, investigated, communicated, and resolved. Covers roles, severity, notifications, evidence handling, review, and improvement.

Purpose

This policy outlines the processes for identifying, reporting, managing, and learning from incidents that could impact the confidentiality, integrity, or availability of the organization's information systems and services.

Scope

This policy applies to all users, including employees, contractors, vendors, and partners, who use or manage the organization's information assets.

Framework Mapping

Appendix A includes mappings to common security and compliance frameworks for this template.
ISO/IEC 27002:2022
5.25 Management of Information Security Incidents5.31 Lessons Learned
SOC 2 TSC
CC7.1: Incident responseCC7.3: Incident identification
NIST CSF v2.0
RS.AN-1: Detection of anomalous eventsRS.RP-1: Incident response planning
NIST SP 800-53 Rev. 5
IR-4: Incident HandlingIR-5: Incident Monitoring

Complete table of contents

This preview shows the full structure of the template. Create an account or sign in to download the complete editable policy.
  1. 1. Purpose
  2. 2. Scope
  3. 3. Policy Statement
  4. 3.1 Incident Identification and Reporting
  5. 3.2 Incident Triage and Categorization
  6. 3.2.1 Incident Severity Definitions
  7. 3.3 Event Escalation and Incident Confirmation
  8. 3.4 Communication and Escalation
  9. 3.5 Incident Response and Containment
  10. 3.6 Regulatory Notification and Client Disclosure
  11. 3.7 Documentation and Reporting
  12. 3.8 Post-Incident Review and Continuous Improvement
  13. 3.8.1 Post-Incident Review
  14. 3.8.2 Lessons Learned and Preventive Measures
  15. 4. Roles and Responsibilities
  16. 5. References and Related Policies
  17. 6. Definitions
  18. 7. Policy Exceptions
  19. 8. Compliance and Monitoring
  20. 9. Policy Review
  21. Appendix A: Framework Control Mapping
  22. Appendix B: Revision History
  23. Appendix C: Approvals

Download the complete incident management policy template

Use the full editable template as a starting point, then adapt it to your organization.

Create an account Sign in