Change Management Policy Template

Defines a structured process for assessing, approving, implementing, documenting, and reviewing changes to production systems, infrastructure, applications, configurations, and business processes. Covers classification, approvals, emergency changes, rollback planning, duties, and review.

This policy establishes a structured and consistent approach to managing changes affecting the organization's information systems, applications, infrastructure, and business processes. It ensures that all changes are evaluated, approved, implemented, and documented in a manner that mitigates risk and protects the confidentiality, integrity, and availability of systems and data.

This policy applies to all changes to production systems, infrastructure, and services managed internally or by third parties on behalf of the organization. It covers application, infrastructure, configuration, and security changes. Changes to application code follow the SDLC Policy for development and testing and are then submitted under this Change Management Policy for staging and production deployment. Infrastructure, configuration, and cloud environment changes are handled entirely through this policy. All employees and contractors involved in initiating, approving, or implementing changes must comply with this policy.

Appendix A includes mappings to common security and compliance frameworks for this template.